I had a job come through today from a client. “The CEOs VPN doesn’t work some of the time” So anyway after swearing and what not, I go onsite to get the low down. It appears that when the CEO is roaming around with his Telecom 3G Aircard the VPN doesn’t work some of the time. He gets “Error 800 Unable to establish the VPN connection”. After further prodding I ask, how often does it not work, “Just occasionally” he replied. If you ask me to trouble shoot the issue I’ll tell you to get bent because if it works 95% of the time and occasionally doesn’t work then what does that tell you……..Its the bloody wireless carriers problem!! Jesus!
Anyway I turned on VPN connection logging for XP by typing: Netsh ras set tracing * enabled
And went back to work. Just another day in IT Support Hell!